Privacy Policy
respects your privacy and is committed to protecting the personal information you provide us. This statement explains our policies regarding the use and disclosure of your personal information by . Please note that reviews and updates this policy from time to time as needed without notice. Therefore, you should review the terms periodically to make sure you are aware of how collects and uses personal information. By using our website, you consent to the collection and use of your personal information by as explained below.
We intend to use this information to support your relationship with by designing website content that is suitable to your needs and alerting you to new products and services as they become available. This User Information may be retained by to verify compliance with the agreement between you and , to keep track of the domains from which people visit us, to better meet your needs, or to simply contact you. If you decide that we should not use your User Information to contact you, please let us know. However, please do not submit any User Information if you are under 18 years of age.
does not sell, trade or transfer User Information to third parties. However, we may share User Information with our business partners for marketing, advertising or product/service offering purposes. We also disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order or you violate our Terms of Use. You may separately agree to provide your personal information to third parties that provide content for offerings, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.
The accuracy and security of this information is important to and you can update your details by contacting . If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. is concerned with the security of User Information and is committed to taking reasonable steps to protect it from unauthorised access and use.
Access to certain content on our website may be allowed under a written agreement between you and and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain website(s) containing certain confidential information, products, services, or promotional offers (" Offerings"). By accessing our protected and secured website(s), you agree to maintain the confidentiality of the username and password you selected and consent to our Terms of Use.
uses "cookies". A cookie is a small data file that a website can transfer to a visitor's hard drive to keep records of visits. A cookie contains information such as your username and password that helps us recognise the pages you have visited and improve future visits. The only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data from your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies.
If you prefer not to accept a cookie, you can set your web browser to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of our secured websites may require the use of cookies.
’s website provides links to other third party sites. Even if the third party is affiliated with through a business partnership or otherwise, is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.
This website was developed and is managed for by Reliance Technology. Reliance Technology is a regionally based information and communications technology support provider to government, education and SMEs. More information can be found at www.relianceit.com.au.
Please see our Terms of Use, which describe the restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire website.
Terms & Conditions
No Smoking
We are 100% non-smoking in our rooms, the restaurant, reception and the area immediately to the front of reception. If there is physical evidence, or smell which indicates there was smoking in a room a guest room, a charge of $300 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in. This charge covers the cost of cleaning the carpet and other soft furnishings and bedding
We sell sleep – please respect others and be quiet after 10pm and before 7am
In the interests of enjoyment, sleep and respect for all guests at the motel, a no party policy applies to all guests staying at the Orana Motel. All guests are expected to be respectful of other guests and staff at all times. This includes a quiet period from 10pm and 7am. Immediate eviction with no refund applies to those who choose to be noisy after 10pm.
Pets
We are not pet friendly, except for assistance dogs. Your pets may stay in your vehicles by prior specific arrangement, please discuss with our staff when you make your booking. Any guests who brings a pet into a room will face immediate eviction and a $300 cleaning fee for carpet and any soft furnishings effected. If there is physical evidence, or smell which indicates there was a pet in a guest room, a charge of $300 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in.
Cooking
Cooking in guest rooms is strictly forbidden by NSW Health Authorities with the exception of the use of the kettle, toaster and microwave provided, and the full kitchen facilities in our two cottages.
If there is physical evidence, or smell which indicates there was cooking in a room, a charge of $300 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in.
Property Damage or Theft
Any damage to Orana Motel property, whether accidental or deliberate, is the responsibility of the guest whose name is against the room. Any costs associated with repairs and/or replacement will be charged to the credit card provided to the motel at the time of making the booking and/or at the time of checking in.
Car Parking
One car only per room, cottage or bungalow. Cars must be parked in marked car park bays only. No vehicles to be washed onsite. No mechanical repairs to be undertaken on the Orana Motel site. Car noise to be kept to a minimum at all times - no revving of vehicles on site.
Cancellation Policy
At the time of making a reservation, all guests will be required to provide a current and valid credit card number to confirm and secure the reservation.
Cancellations must be made at least 24 hours prior to check in date and time. That is, by 2pm the day prior to your booking arrival date. For cancellations received within this time, the full amount for your stay will be charged. For long weekends, festival weekends and group booking, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the full amount of your stay will be charged.
Group Bookings
Group bookings of 5+ rooms are required to pay a deposit of the first night of accommodation for all rooms to confirm the booking. Group bookings have extended cancellation policies which will be specifically advised at the time the booking is confirmed. Cancellations must be made 30 days + in advance to get a refund. Group Bookings will be accepted at the discretion of the managers after an assessment has been made as to any likely disruption to other guests. Please contact us to discuss group bookings.
Management Discretion
Management is entitled to exercise discretion and either remove a booking or resell a room in the following instances:
· If a guest arrives to check-in in an intoxicated or disruptive state
· Has not confirmed the booking and provided a valid credit card number within 24 hours of check in